The free shipping offer isn't working.Updated a year ago
It sounds like you might be running into an issue with free shipping. Just a quick reminder that free shipping applies to orders over $35 after any promo codes are used. If a promo code dips your total below $35, it might remove the free shipping option.
Also, free shipping is currently for the contiguous US only. So, if you're located in a US territory, that could explain why it's not showing up. If the problem persists, send a message to our Customer Care team, and they'd be happy to investigate further.