Need help with a new or existing order? Find answers to common questions here.

Orders

Your shipping guide: everything you need to know.

Shipping

Your one-stop shop for help with a return or replacement.

Returns & Replacements

Still stuck? Our team is here to help – send us an email and we'll get back to you with solutions.

Give us a call at 972-818-8200. We're here M-F 8am - 5pm central.

~Pourri

Stay on top of your purchases with our order management guide, featuring helpful tips on tracking, changes, and returns.

Orders, Shipping & Returns

How do I modify or cancel my order?

What payment methods do you accept?

How do I manage my subscription delivery frequency?

What can I do if I receive a notification for an order I didn't place?

How do I update the delivery address for my order?

How do I update my shipping address or cancel an order with the wrong address?

How can I cancel my automatic subscription?

What should I do if I want to cancel a subscription I did not intend to make?

How do I update my email address or payment information on my account?

Is there free shipping?

Where do you ship?

How long will it take to get my package?

Can I expedite my order?

Do you ship to PO boxes or APO boxes?

How can I track my order?

What should I do if my package is marked as delivered but I can't find it?

Can I get a refund for delayed express shipping?

Do you ship internationally from pourri.com?

Can I exchange my order?

What should I do if I received an incorrect or incomplete shipment?

Is there a guarantee if I am not satisfied with a product I purchased?

What should I do if I receive a damaged or incorrect item in my order?

What is your return or exchange policy for products that don't meet my expectations?

What should I do if my product appears to be damaged or defective upon receipt?

What should I do if I receive a damaged item in my shipment?

What if I have a problem with my ~Pourri product purchased in a store?

What if I'm having issues with my ~Pourri order from Amazon?

How do I find out about current sales or promotions?

Does ~Pourri do samples or a free trial?

How does the Build Your Own Bundle work?

The free shipping offer isn't working.

My promocode isn't working like it should.

I'm having trouble with my cart and checking out.

Promotions & Bundles

Are your products safe to use around pets?

What if my child or pet consumed some product?

Is ~Pourri tested on animals?

Can I check the ingredients for my allergy?

Can I get SDS (Safety Data Sheet) information?

Safety

Where are ~Pourri products made?

Is ~Pourri organic?

What's the difference in ingredients for each product line?

What are the ingredients to Poo~Pourri?

What are the ingredients to Pet~Pourri Pawsitively Fresh?

What are the ingredients to Pet~Pourri Canine Coconut?

What are the ingredients to Pet~Pourri Purrfectly Bamboo?

What are the ingredients to Home~Pourri?

What are the ingredients to Pot~Pourri?

What are the ingredients to Pit~Pourri?

What are the ingredients to Sole~Pourri?

What are the ingredients to Little Stinker?

Are ~Pourri products vegan?

What are the ingredients to Home~Pourri Candles?

How can I identify the scent notes of a specific product?

Do your products contain parabens, phthalates, aerosol, alcohol, or formaldehyde?

Ingredients

How do you use Poo~Pourri toilet spray?

Can you spray Poo~Pourri in the air?

Is Poo~Pourri all natural?

Are the Poo~Pourri Pocket Sprayers refillable?

What to do if I'm having trouble with my Poo~Pourri sprayer?

Does Poo~Pourri expire?

What if I don't like the Poo~Pourri scent I got?

Where can I find the item I'm looking for?

Will ~Pourri be making more Potty Pods scents?

Are there any new scents or products coming soon?

Is Poo~Pourri septic safe?

Poo~Pourri Toilet Spray

What type of pet odors can Pet~Pourri be used for?

Is Pet~Pourri safe to use in homes with birds?

Is Pet~Pourri safe to use around cats and dogs?

How do I use Pet~Pourri Smell Ya Litter?

What types of litter can Pet~Pourri Smell Ya Litter be used on?

Can I use Smell Ya Litter outside of the litter box?

Can Pet~Pourri Pet Coat Refresher be sprayed directly onto my pet?

Is Pet~Pourri Coat Refresher safe to use around cats and dogs?

How do I use Pet~Pourri Odor Freshener Pet Wipes?

Are Pet~Pourri Odor Freshener Pet Wipes flushable?

Pet~Pourri

What is the difference between Home~Pourri and Poo~Pourri?

Can I use Home~Pourri on all fabrics?

Is Home~Pourri safe to spray on pets?

Can I use Home~Pourri on my body?

What if Home~Pourri leaves my floor slippery?

What to do if I'm having trouble with my Home~Pourri sprayer?

Can I use Home~Pourri Trash Can Spray on other surfaces in my home?

Is Home~Pourri Trash Can Spray safe to spray around my pets?

What do I do if there is a problem with my Home~Pourri candle wick?

What type of wax is used in the Home~Pourri Candles?

Home~Pourri

Can I keep Car~Pourri in my car during the Summer/Winter?

Does the Car~Pourri scent last for a long time?

Will you be making a Car~Pourri for the vent or hanging?

Is Car~Pourri safe for all car interiors?

Car~Pourri

Does the Pot~Pourri formula have toxic chemicals?

How does Pot~Pourri work/do you spray it in the air?

Why are the Pot~Pourri bottles so small?

Does Pot~Pourri actually cover the smell of weed and cigarette smoke?

Do you spray Pot~Pourri in the bong water?

Can you also spray Pot~pourri in the toilet?

Does Pot~Pourri come in other scents?

Pot~Pourri

Is Pit~Pourri an antiperspirant?

How do I keep Pit~Pourri from leaving white marks on my shirts?

What's the difference between natural deodorant vs traditional?

What if I have a baking soda allergy?

Does Pit~Pourri deodorant expire?

Can Pit~Pourri deodorant melt?

When should I apply Pit~Pourri deodorant?

How do you detox your armpits naturally?

What if my Pit~Pourri is stuck?

Pit~Pourri

Can I use Sole~Pourri on my body?

Does Sole~Pourri clean shoes?

Can I use Sole~Pourri on other items besides shoes?

What should I do if I'm having trouble with my Sole~Pourri sprayer?

Sole~Pourri

When using Little Stinker, what if my diaper pail is still extra funky?

What can be done if I'm having trouble with my Little Stinker sprayer?

How do I use Little Stinker diaper pail freshener?

Can I spray Little Stinker on a diaper in advance?

Will ~Pourri be making more scents of Little Stinker diaper pail freshener?

Little Stinker

Is the Potty Pods case plastic/microplastic?

What is the dissolve time on Potty Pods?

Do Potty Pods actually clean my toilet?

Are Potty Pods toilet and septic safe?

How do you use Potty Pods?

What if Potty Pods dont work for me?

How do the Potty Pods break down?

Potty Pods

Product Information

How do I join?

What do I get for joining?

How do I access my points if I don't have an account yet?

How do I determine my tier?

How do I stay in my tier?

Can I use more than one rewards code at a time?

What products can I use my tokens on?

Do my past purchases count toward my token balance?

Does my past purchases impact my tier?

How soon will I see my tokens after I make a purchase?

Do my tokens expire?

Do you have a Referral Program?

Can I use my tokens or rewards on subscription orders?

How can I find my previous rewards codes?

How do I use my tokens?

How do I change the email address on my account?

What are the tier benefits?

How else can I earn tokens besides purchases?

What is the Funk Factory?

~Pourri Funk Factory Rewards Program

Do you offer donations?

Can we collaborate or start a partnership?

Where can I follow ~Pourri on social media?

Can I apply for a wholesale or distributor account?

How can I become a tester for new products?

Marketing, Donation Requests & More